Manager of Information Technology

Throughout a long career in IT, Diane has had the opportunity to create and direct various technology units. Diane is an IT professional with expertise in managing teams, systems design and enterprise level system implementations. Diane has worked in Fortune 500 companies in banking, insurance and electronics distribution. Diane has been particularly successful at managing projects within budget and time constraints. Diane is also creative, prompt, and reliable. I have also successfully managed implementations in ITIL Release Management, ITIL Change Management, PeopleSoft CRM, IT Asset Management, Executive Reporting and ITIL Standards.

Diane is a...

Senior-level management professional in information systems with comprehensive experience in the following areas: ITIL, CRM, ITAM, P&L responsibility, corporate policies and procedures, strategies and effective organizational change management.

Possesses strong relationship management skills, including customer/vendor contract negotiations, service level attainment and internal customer satisfaction.

Futher Diane is experienced in the areas of knowledge management; ITIL implementation; large-scale project management and custom application implementation.

Core Competencies

ITIL Implementations/Operations

• Release Management
• Change Management

Systems Design/Systems Modification

• IT Asset Management
• PeopleSoft CRM
• IT Intranet Sites
• Enterprise Scorecard

Project Management/Change Management

• Custom ITAM Upgrades
• PeopleSoft CRM Implementation
• Custom Dept. Intranet Sites
• Custom Enterprise Reporting

Client Relationships

• Selling Business Units
• IT Support Management
• Corporate Executives

Leadership/Teams

• Project Management Task Forces
• Cross-Functional Teams Leader
• Teams Coaching

Management & Leadership:

• Lead development of advanced technology/metrics area for short cycle time development and quality.
• Redirect multi discipline team (development, systems analysts, web design and reporting).
• Project management task forces for CPI.

Operations:

• Ensure timely delivery of enterprise projects

Marketing:

• Show benefit to business unit and maintain great business relationships

Technical:

• Design useful and cost-effective support systems